Operating-model design
What it is: structure for roles, decision forums, escalation and recurring management routines.
Typical trigger: growth, acquisition, leadership change or unclear accountability between functions.
What this does not include: interim management, hiring decisions or permanent ownership of the model.
Process and workflow redesign
What it is: analysis and redesign of how work moves across teams, systems and approvals.
Typical trigger: repeated handover failure, duplicated work or delay caused by unclear ownership.
What this does not include: running the process after handover or forcing adoption without client authority.
Technology and vendor evaluation
What it is: requirements discipline, option comparison, shortlist logic and recommendation records.
Typical trigger: a system choice is being shaped by preference before requirements are written down.
What this does not include: vendor resale, partner incentives, product implementation or procurement authority.
Data and systems architecture advisory
What it is: principles for data ownership, integration boundaries, reporting flows and system responsibility.
Typical trigger: inconsistent data definitions, brittle integrations or unclear source-of-truth decisions.
What this does not include: software engineering, database administration or security certification claims.
Governance and decision-rights design
What it is: clarity on who decides, who advises, who is consulted and how decisions are recorded.
Typical trigger: committees discuss the same issue repeatedly without an accepted decision owner.
What this does not include: replacing executive judgement or guaranteeing that leaders will use the structure.
Change and adoption planning
What it is: stakeholder mapping, communication sequencing, readiness questions and adoption responsibilities.
Typical trigger: a new process or system is technically ready but operationally unowned.
What this does not include: training delivery at scale, internal communications ownership or behavioural guarantees.